Electronic Services Level Agreement
The Agricultural Development Fund strives for continuous development with high efficiency to ensure complete customer satisfaction. The fund provides its services through the electronic portal around the clock, allowing you to access all services in easy and convenient ways. We are committed to providing an outstanding and smooth experience for all users. For more information about electronic services and how to benefit from them,
click here.
Help and Support
The Agricultural Development Fund website provides help and support to beneficiaries on how to use our services by providing guidance through
Frequently Asked Questions, and available communication channels to provide support, as shown in the following table:
#
|
Communication Channels |
Electronic Link
|
Availability Time
|
Response Time
|
1
|
Contact Us
|
Click Here
|
24/7 |
3 Business Days |
2
|
Platform X
|
Click Here
|
24/7 |
7:30 AM - 9:00 PM
|
3
|
Unified Number |
Click Here
|
5 Business Days
|
7:30 AM - 9:00 PM
|
Privacy and Confidentiality of Information
The Agricultural Development Fund is keen to protect individuals' data and information with the highest level of security and not to share or use it in unauthorized ways. For more information on how to protect your data, you can review the
Client Charter and
Privacy Policy.
Levels of Electronic Service Delivery
| # |
Service Name |
Service Execution Time |
Service Availability Time |
| 1 |
Loan Request |
5 Business Days
|
24/7 |
| 2 |
Issuance of Clearance and Transaction Statement |
Immediate |
24/7 |
| 3 |
Issuance of Clearance and Transaction Statement for Deceased |
Immediate |
24/7 |
| 4 |
Verification of Clearance and Transaction Statement |
Immediate |
24/7 |
| 5 |
Appointment Booking with Main Center |
5 Business Days |
24/7 |
| 6 |
Appointment Booking with Branches |
5 Business Days |
24/7 |
| 7 |
Remote Review |
5 Business Days |
24/7 |
| 8 |
Exemption of Deceased Borrowers |
More than 3 Months |
24/7 |
| 9 |
Contact Us |
3 Business Days |
24/7 |
| 10 |
Disbursement of Payment |
5 Business Days |
24/7 |
| 11 |
Reports
|
5 Business Days |
24/7
|
